If you wish to report a parking problem, you can call the Parking Enforcement Office by
dialling 3-1-1 (Monday to Friday from 7:00 a.m. to 7:00 p.m.). If calling outside of City
limits, please dial (905) 615-4311. After hours, from 7:00 p.m. to 7:00 a.m. and on
weekends and holidays, please call 905-615-3000.
You will need to advise the Customer Service Advisor of the type of parking complaint, the
street name or address where the offending vehicles are parked. You may be asked to provide the
type of vehicle and licence plate number. Finally, you will be asked to provide your name and
address information for possible follow-up purposes. This information will remain confidential
and is not released as per the Protection of Privacy Act. The Protection of Privacy Act
requires municipalities to protect personal information contained in their record holdings.
These requirements are outlined in a set of rules governing the collection, use, disclosure and
retention of personal information maintained by municipal governments.
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