Maintaining healthy trees is a priority for the Forestry Section. There are approximately 1
million trees located on public land and 250,000 of those are located on City boulevards. If
the City-owned tree adjacent to your home has been inspected and maintenance work is required,
an inspection notice outlining works required will be left at your home.
City tree inspections
If you feel that the City-owned tree adjacent to your home requires maintenance work or you
are concerned about its health, please call 3-1-1. Your information and request will be
recorded and you will be issued a service request number for your records. Forestry staff will
inspect the tree and will schedule work based on their findings and the future requirements of
City tree maintenance
Maintenance work is performed after staff have conducted site inspections and generated work
orders to complete tree pruning, removal or other maintenance works. Only trees which are dead,
in decline or structurally unsound are removed. In some instances, all City-owned trees located
on a street or within a neighbourhood are pruned at one time to ensure proper clearance over
the roadway or sidewalk.
During a storm event, Forestry staff responds to calls from residents and emergency services
with all calls being prioritized. Trees that are blocking main arterial roads, or have fallen
on buildings or Hydro lines are dealt with as soon as a crew can be dispatched. All other
situations including broken branches, trees down in parks etc. are dealt with after all
priority calls have been resolved.
Depending on the severity of the storm, crews may initially attend a site to make the area
safe and then return at a later time to complete the required work.
Damage to private property
If private property has been damaged due to the failure of a City-owned tree or as the
result of work performed by staff, please contact Risk Management at 905-615-3922.