Request a refund or transfer of tax payments made in error

You can request a refund or transfer of the payment you made incorrectly.

For example:

• You made an error on the roll number

The City can refund or transfer full payments only. The City can’t refund or transfer partial payments.

How to submit a request

1. Complete the Taxpayer Indemnity Agreement and Direction Form
   • The form must be signed and dated on both pages by the taxpayer whose bank account was charged for the payment
   • For individuals using a power of attorney, relevant documents must be included with the application
   • For corporations or organizations, the form may be signed by the individual who has the authority to bind the corporation
2. Submit the completed form, proof of incorrect payment and supporting documents:
   • Email: tax@mississauga.ca
   • Mail: City of Mississauga Tax Office, 300 City Centre Drive, Floor 11, Mississauga, ON L5B 3C1
   • Fax: 905-615-3532 (to the attention of ‘Tax Accounting’)
   • Drop box locations:
     • Outside the Civic Centre, to the right of the North Entrance on Princess Royal Drive
     • Inside the Civic Centre, on the ground floor near the Welcome Desk

Proof of payment

You must include a proof of payment that includes:

• Payment date
• Payment amount
• Payee name (Mississauga Taxes or City of Mississauga)
• Payer name
• Name of your financial institution

Proof of payment examples:

• Tax receipt
• Cancelled cheque
• Receipt from financial institution
• Bank statement
• Copy of the cheque (front and back)
• Stamped tax bill

For your privacy, you can black out your bank account number, transactions and balances on your proof of payment.

For example:

• Payment was made after the sale date through post-dated cheques or pre-authorized payments that weren’t cancelled

If you made a payment to a property after you sold it, check your Statement of Adjustments the lawyer provided to confirm if the payment was included in the adjustments.

The City can refund or transfer full payments only. The City can’t refund or transfer partial payments.

If you want to request a refund or transfer of payments, you can ask your lawyer to complete a readjustment of the property taxes.

How to submit a request

1. You can ask the current property owner to provide the City with a signed letter with the property address, roll number, the date and amount of payment and the refund or transfer details. If a letter isn’t possible, complete the Taxpayer Indemnity Agreement and Direction Form
   • The form must be signed and dated on both pages by the taxpayer whose bank account was charged for the payment
   • For individuals using a power of attorney, relevant documents must be included with the application
   • For corporations or organizations, the form may be signed by the individual who has the authority to bind the corporation
2. Submit the completed form or letter, proof of incorrect payment and supporting documents:
   • Email: tax@mississauga.ca
   • Mail: City of Mississauga Tax Office, 300 City Centre Drive, Floor 11, Mississauga, ON L5B 3C1
   • Fax: 905-615-3532 (to the attention of ‘Tax Accounting’)
   • Drop box locations:
     • Outside the Civic Centre, to the right of the North Entrance on Princess Royal Drive
     • Inside the Civic Centre, on the ground floor near the Welcome Desk

Proof of payment

You must include a proof of payment that includes:

• Payment date
• Payment amount
• Payee name (Mississauga Taxes or City of Mississauga)
• Payer name
• Name of your financial institution

Proof of payment examples

• Tax receipt
• Cancelled cheque
• Receipt from financial institution
• Bank statement
• Copy of the cheque (front and back)
• Stamped tax bill

For your privacy, you can black out your bank account number, transactions and balances on your proof of payment.

You can request a refund or transfer of all or part of a payment from one property to another property you own.

For example:

• You meant to split a payment between two properties but it was applied to only one.

You must include the details about the properties you’re transferring a payment out of and into, such as property address, roll number and payment date and amount.

How to submit a request

Send a written request for a refund or transfer to:

• Email: tax@mississauga.ca
• Mail: City of Mississauga Tax Office, 300 City Centre Drive, Floor 11, Mississauga, ON L5B 3C1
• Fax: 905-615-3532 (to the attention of ‘Tax Accounting’)
• Drop box locations:
  • Outside the Civic Centre, to the right of the North Entrance on Princess Royal Drive
  • Inside the Civic Centre, on the ground floor near the Welcome Desk

Check the Statement of Adjustments your lawyer provided to confirm if your payment was included in the adjustments.

How to submit a request

If the payment was not included in the adjustments, you can contact your lawyer to complete a readjustment of the property taxes.

Alternatively, you can have the new property owner send a written request with the property address, roll number, the date and amount of payment and the refund or transfer details to:

• Email: tax@mississauga.ca
• Mail: City of Mississauga Tax Office, 300 City Centre Drive, Floor 11, Mississauga, ON L5B 3C1
• Fax: 905-615-3532 (to the attention of ‘Tax Accounting’)
• Drop box locations:
  • Outside the Civic Centre, to the right of the North Entrance on Princess Royal Drive
  • Inside the Civic Centre, on the ground floor near the Welcome Desk