The Short-term rental operator’s guide contains all the information you need to license your home so you can rent to people for short stays up to 30 days while you’re away, for no more than 180 days a calendar year.
It includes resources for exit plans, logging guest stays, an inspection checklist and emergency information.
We’ve created a printable brochure and poster that provide emergency numbers and outline the property standards for waste, noise and parking for your guests. You can write in the Wi-Fi password, waste pick-up schedules and your contact information.
Guests must adhere to local by-laws. Both guests and operators can be fined when guests break these by-laws:
Make sure you include the licence number on all print and online ads for the rental.
The licence expires one year after it is first granted and must be renewed to operate or advertise your short-term rental. You must pass inspections to remain licensed.
The City will conduct periodic inspections of short-term rentals in-operation to ensure they are safe, well maintained, and compliant with the City’s by-laws. Inspections may also be required if the City receives complaints about your property.
During an inspection, the municipal law enforcement officer will inspect the exterior and interior of the home, as well as the property. Operators should review the checklist in the Short-term rental operator’s guide to understand the items inside and outside of the home that will be inspected.
As a short-term rental operator, you’re responsible for maintaining property standards. These standards help keep our neighbourhoods clean, safe and peaceful.
Short-term rentals must collect the Municipal Accommodation Tax (MAT).
MAT is collected at the time of booking/payment by the operator. Some short-term rental platforms will collect the MAT on the operator’s behalf. Operators should confirm this with the platform.
The Short-Term Rental Accommodation By-law requires operators to have an evacuation plan posted at every exit. All homes in Ontario, including short-term rentals, must comply with the Ontario Fire Code.
If you have any questions, call 311 (905-615-4311 outside City limits).