Transportation Network Company

Transportation Network Company (TNC) Licensing Pilot Project

The City of Mississauga launched a Transportation Network Company (TNC) Pilot Project on July 1, 2017. The Pilot Project introduces regulations allowing ride-sharing companies such as Uber to operate legally in the City until December 31, 2018. [Update: Pilot Project has been extended from January 1, 2019 for an interim period not to exceed 12 months]. At the end of the pilot project, the City will make recommendations for permanent TNC regulations to City Council.

The purpose of this Council-approved pilot project is to assess if the regulation governing TNCs is effective in protecting consumers and public safety.

The main features of the TNC Pilot Project Licensing By-law include:

  • Regulating Transportation Network Companies (TNCs)
  • Setting requirements for the TNC app, driver and vehicle
  • Focusing on public safety and consumer protection
  • Allowing increased competition and innovation
  • Prohibiting TNC drivers from accepting hailed rides
  • Keeping TNCs accountable for their drivers operating in the City

Licensing requirements

Transportation Network Company (TNC)

To operate in the City of Mississauga, the TNC will need to provide the following:

  • Completed application form
  • Name, phone number and email of an authorized representative of the TNC
  • Payment of licensing fees
  • Articles of incorporation from the Province of Ontario or Government of Canada (if a corporation)
  • Master business name registration (if a corporation or partnership)
  • List of directors (if a corporation)
  • Name and address of each partner (if a partnership)
  • Registered business address and contact information of TNC (if a partnership)
  • TNC identifier with the logo and name of TNC
  • List of all TNC drivers including their full names and the licence plate number, year, make and model of their vehicle
  • Sworn declaration that all drivers have provided the required paperwork
  • Insurance certificate with commercial general liability insurance for $5,000,000. The City must be named as additional insured with an indemnity clause in favour of the City.
  • Sworn declaration that the TNC will maintain and deliver data securely and ensure all of their drivers maintain requirements
  • Quarterly report from an independent third party auditor


All drivers must provide an:

  • Acceptable criminal and driving record
  • Automobile liability insurance for $2,000,000 with a Ride Sharing Policy
  • Safety Standards Certificate (annual)

All drivers must display the logo and name of the TNC and only accept trips requested through the TNC app. Drivers can only carry a maximum of seven passengers (excluding the driver themselves).


All TNC vehicles must be:

  • Four door and a maximum of seven years old
  • Registered in Ontario
  • Clean and in good repair
  • Have working seat belts, heating, air conditioning and GPS navigation
  • Equipped with snow tires or all weather tires from December 1 to April 30

What you should know before you ride

As a TNC ride-sharing customer, here are a few things you should know before you book your ride:

  • You can book your ride only through the TNC app. Only taxis can be hailed from the street.
  • Make sure the driver photo matches the driver in the vehicle
  • Make sure the licence plate displayed in the app matches the licence plate on the vehicle
  • Look for the TNC identifier in the rear passenger window of the vehicle

Here is a list of apps you can use in the city of Mississauga:

  • Lyft
  • Uber
  • FaceDrive

For more information about the Transportation Network Company pilot project, please contact 311 (905-615-4311 outside City limits) or email us at