The staff in Compliance and Licensing Enforcement respond to complaints relating to violations of City by-laws including zoning, property standards, fencing, including swimming pool enclosures, business licensing, littering, dumping, noise disturbances and smoke and carbon monoxide detectors.
The Compliance and Licensing office is located on the ground floor of City Hall, just inside the west doors of the tower. Staff are available to receive inquiries and/or complaints weekdays from 8:30 a.m. to 4:00 p.m.
After regular business hours or on weekends, the Transportation & Works dispatch office is available to receive complaints of an emergency nature at 905-615-3000.
Complaints may be filed by fax, in person, in writing, by telephone or by email using the link provided below. Please ensure that you include your name, address and telephone number. Complaints without this information will not be investigated. Your information will be kept confidential.
Before you complain, you should know that you may also seek resolution to your issue using the Dixie Bloor Neighbourhood Centre's Conflict Resolution Service. This service provides FREE mediation as an alternative means to resolving a dispute with the help of neutral mediators. You may contact the service at 905-629-1873, ext. 311 or at email@example.com. Click here to learn more.
Sign by-laws are not enforced by Compliance and Licensing Enforcement. Sign related enquiries should be directed to: (905) 896-5511. Click the link to learn more: Signs in the City.
Phasing out the penny
Effective February 4th, 2013 the City will discontinue the use of pennies in cash transactions. When paying for goods and services with cash, transactions will be rounded to the nearest five cent increment. All other forms of payment such as debit, credit or cheque will continue to be settled to the cent. Visit www.fin.gc.ca for more information.
Please note that effective May 1st, 2013, our counter service hours will be changed to:
8:30 a.m. – 4:00 p.m.
|For More Information Contact:
Compliance and Licensing Enforcement
City Hall, Ground Floor
300 City Centre Drive, Mississauga ON L5B 3C1
Inquiries: 3-1-1 (Mon - Fri 7 a.m. - 7 p.m.).
Outside City Limits: 905 615-4311.
For an emergency after hours from 7 p.m. - 7 a.m.: 905-615-3000.