All public service counters in the City are currently closed. We're still accepting Road Occupancy Permit applications via email at

Speak to a Counter Service Representative
Monday - Friday:
9 a.m. - 12 p.m. and 1 p.m. - 3 p.m.
T: 905-615-4950

Please note that the Province of Ontario has ordered the closure of places of non-essential business under Regulation 82/20 (the "Regulation") of the Emergency Management and Civil Protection Act. Businesses that are not listed in Schedule 2 of the Regulation are required to close. Essential businesses that are permitted to remain open must comply with requirements outlined under Schedule 3 of the Regulation. It is the Applicant's responsibility before applying to determine whether or not the activities authorized by a road occupancy permit comprise an essential business under Schedule 2 of the Regulation. The Regulation can be found at